"Testflight is currently unavailable" message for all users

App Store Distribution & Marketing TestFlight
LizCira OP
Created 4d
Replies 23
Boosts 13
Views 946
Participants 19

Starting today, we have been seeing this error message. This is a blocker for my team and any help is appreciated

Things I've investigated:

  • Testflight Apple status page is green
  • Our signing certificate is valid/ unexpired
  • Provisioning profile is valid/ unexpired
  • There are no pending Apple account agreements
  • Doesn't seem to matter if user also is a member of my company's Apple Business Manager developer team
  • Cellular data is turned off
  • Date/ time is correct
  • User was unable to install app using a personal gmail account and unregistered device
  • User was able to use Testflight to install a third-party app outside of our corporate account
  • Uninstalling/ reinstalling Testflight didn't help

Answered by App Store Connect Engineer in 878997022

Hello there! Thank you all for reporting this issue. We believe this has now been resolved, can you please verify?

If resolved, please close the tickets you opened. If not, please update your tickets with us with logs and screenshots of what you're seeing.

Thank you again.

Replies  23
Boosts  13
Views  946
Participants  19
vincent123 OP
4d

Same here, though just uploaded a build for a different app and that one is working fine 🤔

7
MASON_ OP
3d

Same here. It's been this way for over 24 hours.

4
migueldeicaza OP
3d

I am having the same issue - there is no additional information, and my users are reporting the same problem. Only happens for one app, the others are fine.

7
Surf123456 OP
3d

Same issue here. It started about 24 hours ago and I haven’t found a solution yet.

Things I have already tried: • Rebuilding the app multiple times via GitHub Actions • Regenerating certificates / Match secrets • Waiting 24 hours after upload • Deleting the app and reinstalling • Deleting and reinstalling TestFlight • Restarting the phone multiple times • Verified I’m assigned to the internal tester group in App Store Connect • Confirmed the build status is Complete in App Store Connect

The build installs and runs on my phone, but when I open the app page in TestFlight it shows “Couldn’t Load App – TestFlight is currently unavailable.”

Also noticing the Apple Watch companion app will not install (stuck installing).

5
VGDigital OP
3d

I am experiencing the same issue. Our QA team reports that it only happens with several apps, the others are functioning normally.

3
cawolke OP
2d

We are experiencing the same issue with about half of our apps on TestFlight. We can't see any pattern in regards to when last updated or anything.

1
CarolVac OP
2d

First noticed the issue on March 6. Only one of my apps is impacted.

3
App Store Connect Engineer OP
Apple
2d

Hello there! Thank you for reporting this issue. Can you please file a Feedback Assistant ticket with details such as steps to reproduce, screenshots, screen recording, and sysdiagnose logs from devices seeing this behavior?

Please post the ticket number here, and we'll be happy to take a look.

3
spicedream OP
2d

It's been 4 days for my apps now

0
badil OP
2d

I have same problem. My ticket id on Feedback Assistant is "FB22175318"

0
cfc OP
2d

Same problem for me with the one app I have in TestFlight.

1
vincent123 OP
1d

Filed a feedback ticket: FB22176453

0
MASON_ OP
1d

We found a potential workaround - if you long press the testflight application, there is an option to "Update All". This will update the applications to the latest available version

0
CarolVac OP
1d

Filed a feedback ticket: FB22176952

0
Mariast OP
1d

Same here. Feedback ticket: FB22177156

0
"Testflight is currently unavailable" message for all users
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