Hello,
I am seeking assistance with a stuck enrollment for the Apple Developer Program (Individual). I paid the annual fee on January 7th and have an active subscription shown in my App Store (renews Jan 8, 2027), but my developer account remains inactive.
The Issue: I received an email on January 12th asking me to verify my identity. When I click the "Upload ID" link provided in that official email, I am met with this error: "Sorry, you don't have access. Your account isn't authorized to upload files."
What I've Checked:
I am signed in with the same Apple ID used for the purchase. The Apple Developer App does not show any "Verify Identity" or "Continue Enrollment" buttons in the Account tab; it only shows "Enroll Now," but that button is greyed out. I have tried multiple browsers (Safari, Chrome) and Incognito mode with no success. I have contacted Developer Support three times over the last month but have not received a response. My account seems to be in a loop where I am required to verify, but my account permissions do not allow me to access the verification portal.
Could a moderator or anyone from the team please help escalate this?
Region: Egypt
Subscription ID: MQQ6N543ZS