content = try String(contentsOfFile: filepath) is the following warning.
'init(contentsOfFile:)' was deprecated in iOS 18: Use init(contentsOfFile:encoding:) instead
After internet searching I could find an answer.
I would appreciate a rewrite of my code line to get rid of 31 warnings.
Thanks a LOT
Charlie
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Hi,
Since I updated my phone to 23A341, my Call filtering app is not blocking calls anymore.
Same release checked on iOS 18 phone, it is working.
I still see the callkit logs into the Console showing that numbers are loaded into the iOS-managed SQlite DB but the calls are not blocked nor identified.
Anyone with the same issue?
BR
The contacts app has fields for Phonetic and Pronunciation. My app adds phonetic data to the phonetic field to help Siri better understand contacts stored in Greek, Cyrillic, or Georgian. However, using the phonetic field causes the sorting order of contacts to be messed up. For example, Greek B (beta) is represented as a phonetic sound of V, resulting in a completely incorrect sorting order.
The pronunciation field doesn’t seem to affect the sorting order, but I’m not sure what it does or should do.
My questions are:
Do we understand the difference between phonetic and pronunciation, and how Siri actively uses them?
If the phonetic field is the correct one to use, how can we raise a feature request with Apple to add an option to sort contacts based on phonetic fields or not?
Here’s a test you can try:
Create a new contact with the following details:
First name: test
Last name: test
Phonetic first name: Billy
Phonetic last name: Idol
Ask Siri to show the contact Billy Idol. It will return the “test test” contact.
Switch from the phonetic to the pronunciation fields. Now, Siri won’t find Billy Idol.
From the Feb 24 news, I understand that for all Apple users in Brazil with iOS26.2 and newer, isEligibleForAgeFeatures will eventually return true. Brazil is a "nonregulated region", and developers will need to handle all three situations of ask first/always share/never share.
Please correct me if I'm wrong above. A few questions follow on the eligibility check:
What's the return value of IsEligibleForAgeFeatures for a Brazilian user who has NOT touched the age range feature at all, thus hasn't picked one of the three options?
How can we test these cases? From the updated sandbox doc, there's more information on declined/approved, will those the same behaviors as a future Brazilian user? The doc used to say Texas, now it doesn't say any region.
On which date will Apple START to return true for IsEligibleForAgeFeatures for Brazilian users? I cannot find the exact date anywhere.
Will ALL of Brazil return true overnight, or is there some ramp up that developers need to be aware of?
Thanks a lot for sharing the guidance, and thanks in advance for more guidance to come!
I created a ShieldConfigurationExtension in Xcode 14.3 with File > New > Target > ShieldConfigurationExtension. This created the extension with all the necessary Info.plist values (correct NSExtensionPrincipalClass, etc.), with the extension included in embedded content in the host app target.
No matter what I try, the extension is not getting invoked when I shield applications from my host app. The custom UI does not show as the shield, and looking at the debugger, an extension process is never invoked.
I am shielding categories like this:
let managedSettings = ManagedSettingsStore()
...
managedSettings.shield.applicationCategories = .all()
And my extension code overrides all the ShieldConfigurationDataSource functions.
class ShieldConfigurationExtension: ShieldConfigurationDataSource {
override func configuration(shielding application: Application) -> ShieldConfiguration {
return ShieldConfiguration(
backgroundBlurStyle: UIBlurEffect.Style.systemThickMaterial,
backgroundColor: UIColor.white,
icon: UIImage(systemName: "stopwatch"),
title: ShieldConfiguration.Label(text: "You are in a Present Session", color: .yellow)
)
}
override func configuration(shielding application: Application, in category: ActivityCategory) -> ShieldConfiguration {
return ShieldConfiguration(
backgroundBlurStyle: UIBlurEffect.Style.systemThickMaterial,
backgroundColor: UIColor.white,
icon: UIImage(systemName: "stopwatch"),
title: ShieldConfiguration.Label(text: "You are in a Present Session", color: .yellow)
)
}
override func configuration(shielding webDomain: WebDomain) -> ShieldConfiguration {
return ShieldConfiguration(
backgroundBlurStyle: UIBlurEffect.Style.systemThickMaterial,
backgroundColor: UIColor.white,
icon: UIImage(systemName: "stopwatch"),
title: ShieldConfiguration.Label(text: "You are in a Present Session", color: .yellow)
)
}
override func configuration(shielding webDomain: WebDomain, in category: ActivityCategory) -> ShieldConfiguration {
return ShieldConfiguration(
backgroundBlurStyle: UIBlurEffect.Style.systemThickMaterial,
backgroundColor: UIColor.white,
icon: UIImage(systemName: "stopwatch"),
title: ShieldConfiguration.Label(text: "You are in a Present Session", color: .yellow)
)
}
}
What am I missing?
Topic:
App & System Services
SubTopic:
General
Tags:
Extensions
Managed Settings
Family Controls
Device Activity
I have made a screensaver for mac in swift, but couldn't find how to add an icon the logo image that shows up on saver file) and thumbnail (the cover image that shows up in the screensaver catalogue).
Currently, it just shows a default blue spiral galaxy thumbnail and no icon image
My app AirCompare has been in the app store and successfully using WeatherKit to fetch weather since it became available. Now some (not all) users are encountering the following errors:
Failed to generate jwt token for: com.apple.weatherkit.authservice with error: Error Domain=WeatherDaemon.WDSJWTAuthenticatorServiceListener.Errors Code=2 "(null)"
Encountered an error when fetching weather data subset; location=<+42.40865786,-88.96911526> +/- 0.00m (speed -1.00 mps / course -1.00) @ 6/23/25, 2:56:47 PM Central Daylight Time, error=WeatherDaemon.WDSJWTAuthenticatorServiceListener.Errors 2 Error Domain=WeatherDaemon.WDSJWTAuthenticatorServiceListener.Errors Code=2 "(null)"
Others are reporting this same problem here in the forums. We need a solution!
Hello
I'm using this sdk DeclaredAgeRange to get the user age range
When I'm doing in debug mode using sandbox account it is working as expected and I can get the user age range
But when I tried in TestFlight build using sandbox account it is not working and it is always return the age range 18+ and also isEligibleForAgeFeatures API is always returning false
Any advise on this?
Hello,
I am developing an internal phone application using CallKit.
I am experiencing an issue with the behavior of remoteHandle settings in iOS 26 and would appreciate any insights you can provide towards a solution.
1. Problem Description
When an iPhone running iOS 26 is in a sleep state and receives a VoIP incoming call where remoteHandle is set to nil or an empty string (@""), we are unable to transition to our application (the UIExtension provided by the provider) from the CallKit UI's "More" (…) button after answering the call.
2. Conditions and Symptoms
OS Version: iOS 26
Initial State: iPhone is in a sleep state
Call Type: An unsolicited(unknown number) VoIP incoming call where the CXCallUpdate's remoteHandle is set to either nil or [[CXHandle alloc] initWithType:CXHandleTypePhoneNumber value:@""]
Symptoms: After answering the VoIP call by sliding the button, selecting the "More" (…) button displayed on the CallKit screen does not launch our application's UIExtension (custom UI), and the iPhone instead stay to the CallKit screen.
3. Previous Behavior (Up to iOS 18)
Up to iOS 18, even when remoteHandle was set to an empty string using the following code, the application would transition normally from "More" after answering an incoming call from a sleep state.
CXCallUpdate *update = [[CXCallUpdate alloc] init];
update.remoteHandle = [[CXHandle alloc] initWithType:CXHandleTypePhoneNumber value:@""];
[provider reportNewIncomingCallWithUUID:uuid update:update completion:completion];
4. Unsuccessful Attempts to Resolve
The issue remained unresolved after changing the handling for unsolicited(unknown number) incoming calls as follows:
CXCallUpdate *update = [[CXCallUpdate alloc] init];
update.remoteHandle = nil; // Set remoteHandle to nil
[provider reportNewIncomingCallWithUUID:uuid update:update completion:completion];
5. Workaround (Temporary)
The problem can be resolved, and the application can transition successfully, by setting a dummy numerical value (e.g., "0") for the value in remoteHandle using the following code:
CXCallUpdate *update = [[CXCallUpdate alloc] init];
update.remoteHandle = [[CXHandle alloc] initWithType:CXHandleTypePhoneNumber value:@"0"]; // Set a dummy numerical value
[provider reportNewIncomingCallWithUUID:uuid update:update completion:completion];
6. Additional Information
If remoteHandle is correctly set with the caller's number (i.e., not an unsolicited(unknown number) call; e.g., value:@"1234567890"), the application transitions normally from the "More" button after answering an incoming call from a sleep state, even in iOS 26.
The above issue does not occur when answering incoming calls while the iPhone is in an active state (not sleeping).
7. Questions
Have there been any other reports of similar behavior?
Should this be considered a bug in CallKit for iOS 26? Should I make file a new Feedback report?
Is there a suitable method to resolve this issue when the caller ID is unsolicited (nil or an empty string)?
This problem significantly impacts user operations as end-users are unable to perform essential in-app actions such as hold or transfer after answering an unsolicited(unknown number) call from a sleep state. We are eager to find an urgent solution and would appreciate any information or advice you can provide.
Thank you for your assistance.
The universal links for my apps stopped working.
The server where the AASA files where hosted worked on IPV4 exclusively, a few days ago i changed the configuration to IPV6 only. I´ve created new IPV6 entries, renewed all certifactes and deleted all IPV4 entries for the domains.
All seemed fine, but at Saturday I realized that my universal links stopped working for new user.
What i´ve done to find the issue:
Example domain that was used for debugging: "https://developffw.burns.fun"
I´ve verified the AASA file is hosted properly by using different browsers and Postman to retrieve it. The file can be accessed and the certificates look fine.
Output of curl -v https://developffw.burns.fun/.well-known/apple-app-site-association
* Host developffw.burns.fun:443 was resolved.
* IPv6: 2a01:4f8:13b:340a::2
* IPv4: (none)
* Trying [2a01:4f8:13b:340a::2]:443...
* schannel: disabled automatic use of client certificate
* ALPN: curl offers http/1.1
* ALPN: server accepted http/1.1
* Established connection to developffw.burns.fun (2a01:4f8:13b:340a::2 port 443) from 2a00:79c0:65c:8b00:80ee:175b:3e2a:1e7d port 61014
* using HTTP/1.x
> GET /.well-known/apple-app-site-association HTTP/1.1
> Host: developffw.burns.fun
> User-Agent: curl/8.16.0
> Accept: */*
>
* Request completely sent off
< HTTP/1.1 200 OK
< Server: nginx/1.22.1
< Date: Mon, 15 Dec 2025 11:34:22 GMT
< Content-Type: application/octet-stream
< Content-Length: 329
< Last-Modified: Sat, 21 Dec 2024 08:53:11 GMT
< Connection: keep-alive
< ETag: "676681f7-149"
< Accept-Ranges: bytes
<
{
"applinks": {
"details": [
{
"appIDs": [ "6LN7G8JEA5.burns.FFW-Manager-SwiftUI.Debug"],
"components": [
{
"/": "/onboard",
"?": { "id": "*"},
"?": { "name": "*"},
"?": { "token": "*" }
}
]
}
]
}
}
* Connection #0 to host developffw.burns.fun:443 left intact
I took a look at the headers from the Apple CDN network response. These indicate some sort of connection error.
The response code is 404
Response headers:
Apple-Failure-Details: {"cause":"dial tcp [2a01:4f8:13b:340a::2]:443: connect: network is unreachable"}
Apple-Failure-Reason: SWCERR00305 Network error
Apple-From: https://betaffw.burns.fun/.well-known/apple-app-site-association
Apple-Try-Direct: false
Via: https/1.1 defra2-vp-vst-003.ts.apple.com (acdn/268.16305), https/1.1 defra2-vp-vfe-004.ts.apple.com (acdn/268.16305), http/1.1 defra2-xdc-mx-028.ts.apple.com (acdn/3.16363), https/1.1 defra1-edge-fx-021.ts.apple.com (acdn/3.16363)
X-Cache: hit-stale, miss, hit-fresh, miss
CDNUUID: 4321f35e-b73b-4031-a054-7c63af69e126-712221049
Took a look at the log files of the server.
I can´t find any entry from the Apple servers neither in the default logs nor in the error log entries.
The curl attempts are logged with response code 200.
I´ve tried sudo swcutil dl -d https://developffw.burns.fun/onboard in the Terminal on my MAC.
Output:
The operation couldn´t be completed. (SWCErrorDomain error 8.)
This indicates to me threre is an issue for the Apple servers accessing my server. But I don´t know what could be the reason. There is no firewall configuration that could block the requests. And there has been no change at all besides the IPV4 / IPV6 protocol change.
This issue is the same for all the domain listed on this server.
I´v even created a new app for this purpose and created a new AASA entry and associated link. Same issue.
I´m pretty much lost here. Everything looks fine from my side. Google assetlinks.json seem to work fine.
I would really appreciate some help on how to solve this, i´m at my wits end.
Hello,
I’m encountering an issue with Universal Links in my iOS app. After some investigation, I found that the root cause seems to be that Apple’s request through there CDN server to access the .well-known/apple-app-site-association file is blocked by our firewall, which enforces geographic access restrictions as part of our security policy.
Because of this restriction, Apple’s validation or link verification requests are being denied, and the Universal Links are not working as expected.
I’d like to get some guidance from the community or Apple engineers on the following:
1. Does Apple provide an official list of IP ranges or domains that need to be allowed through the firewall for Universal Link validation?
2. Are there alternative methods to handle Universal Link verification in environments with geographic restrictions?
3. Would whitelisting specific Apple services or endpoints be a recommended or safe solution?
Any input or recommendations would be greatly appreciated.
Environment Details:
• iOS app using Universal Links
• Server protected by a firewall with regional restrictions
• AASA file hosted correctly and accessible via browser
Thanks in advance for your help and insights.
This is a question as I don't found any related documents or posts anywhere about this. Does anyone know how and when will this "pop up" shown?
Both view and modifier versions of the FamilyActivityPicker crash randomly when selecting some items (usually the other option) throwing these in the console:
[com.apple.FamilyControls.ActivityPickerExtension(1150.1)] Connection to plugin invalidated while in use
AX Lookup problem - errorCode:1100 error:Permission denied portName:'com.apple.iphone.axserver' PID:22091 (
0 AXRuntime 0x00000001c603b0fc _AXGetPortFromCache + 800
1 AXRuntime 0x00000001c603cce0 AXUIElementPerformFencedActionWithValue + 700
2 UIKit 0x0000000230de3ec8 DDE6E0C5-2AC3-3C73-8CFE-BC88DE35BB5F + 1453768
3 libdispatch.dylib 0x0000000103ef0b98 _dispatch_call_block_and_release + 32
4 libdispatch.dylib 0x0000000103ef27bc _dispatch_client_callout + 20
5 libdispatch.dylib 0x0000000103efa66c _dispatch_lane_serial_drain + 832
6 libdispatch.dylib 0x0000000103efb408 _dispatch_lane_invoke + 408
7 libdispatch.dylib 0x0000000103f08404 _dispatch_root_queue_drain_deferred_wlh + 328
8 libdispatch.dylib 0x0000000103f07a38 _dispatch_workloop_worker_thread + 444
9 libsystem_pthread.dylib 0x00000001f0824f20 _pthread_wqthread + 288
10 libsystem_pthread.dylib 0x00000001f0824fc0 start_wqthread + 8
)
This also happens in production apps like the Opal.
The questions are:
At least how to detect it to be able to manually reload the sheet (like what Opal does and shows an alert when this happens)
How to prevent it in the first place?
I really appreciate any help you can provide.
A message filter extension is only forwarded SMSs by the OS for filtering, iMessages aren't.
But what is the situation with RCS messages? Will they be filterable by a message filtering extension?
I have downloaded the ShinyTV example to test simplified sign-in on tvOS since it is not working in my own app, and I am having the same issue there.
After assigning my team to the sample app, the bundle ID updates with my team id. I copy the bundle ID into a file entitled "apple-app-site-association" with this format:
{
"webcredentials": {
"apps": [ "{MyTeamID}.com.example.apple-samplecode.ShinyTV{MyTeamID}" ]
}
}
I upload the file to my personal site, ensuring that the content type is application/json. I adjust the Associated Domain entitlement to:
webcredentials:*.{personal-site.com}?mode=developer
using the alternate mode to force it to load from my site, not the CDN.
When I run the build on tvOS, and click the Sign In button, it fails with these errors:
Failed to start session: Error Domain=com.apple.CompanionServices.CPSErrorDomain Code=205 "Failed to prepare authorization requests" UserInfo={NSMultipleUnderlyingErrorsKey=(
"Error Domain=com.apple.CompanionServices.CPSErrorDomain Code=205 \"Missing associated web credentials domains\" UserInfo={NSLocalizedDescription=Missing associated web credentials domains}"
), NSLocalizedDescription=Failed to prepare authorization requests}
Session failed: Error Domain=com.apple.CompanionServices.CPSErrorDomain Code=205 "Failed to prepare authorization requests" UserInfo={NSMultipleUnderlyingErrorsKey=(
"Error Domain=com.apple.CompanionServices.CPSErrorDomain Code=205 \"Missing associated web credentials domains\" UserInfo={NSLocalizedDescription=Missing associated web credentials domains}"
), NSLocalizedDescription=Failed to prepare authorization requests}
ASAuthorizationController credential request failed with error: Error Domain=com.apple.AuthenticationServices.AuthorizationError Code=1004 "(null)" UserInfo={NSMultipleUnderlyingErrorsKey=(
"Error Domain=com.apple.CompanionServices.CPSErrorDomain Code=205 \"(null)\""
)}
Failed with error: Error Domain=com.apple.AuthenticationServices.AuthorizationError Code=1004 "Failed to prepare authorization requests" UserInfo={NSMultipleUnderlyingErrorsKey=(
"Error Domain=com.apple.CompanionServices.CPSErrorDomain Code=205 \"Missing associated web credentials domains\" UserInfo={NSLocalizedDescription=Missing associated web credentials domains}"
), NSLocalizedDescription=Failed to prepare authorization requests}
What am I missing here?
When i use the MFMailComposeViewController in visionOS, there is no cancel button for the controller. The button at the bottom closes the app. Is anyone else experiencing this?
if([MFMailComposeViewController canSendMail]) {
MFMailComposeViewController* controller = [[MFMailComposeViewController alloc] init];
controller.mailComposeDelegate = (id <MFMailComposeViewControllerDelegate>)view;
[controller setToRecipients:toAddresses];
[controller setSubject:subject];
[controller setMessageBody:body isHTML:isHtml];
[view presentViewController:controller animated:YES completion:nil];
}
If an iPhone receives an incoming call with some partial sip content (for example it contains a name but not an image, or vice versa) and if there is an app enabled for Live Caller ID Lookup, and the result of that lookup supplies data not in the sip (i.e. the lookup returns an image, but not a name, or vice versa). Then could the OS combine data from both sources, or is whatever is returned from the LCIDL what gets displayed in the call screen. I suppose that is the case but just want to enquire to make sure.
Thank you
I have an app using weatherkit and its currently live and up on the app store, recently I had some users report to me that they had been receiving errors loading weather data, I had error handling built in and it reported an issue with apples authentication server
Failed to generate jwt token for: com.apple.weatherkit.authservice with error: Error Domain=WeatherDaemon.WDSJWTAuthenticatorServiceListener.Errors Code=2 "(null)"
I have not come across this during the development lifecycle of my project, there where no codebase changes, it just stopped functioning.
The app entitlements are valid and correct, Weatherkit is enabled in both xcode and across my Certs, identifiers and profiles.
I was not experiencing this issue until I reinstalled the app from the app store completly by first removing it and then re-installing fresh.
Hard reboots do not help and I do not want to start suggesting to my users to factory reset their devices.
We are using WeatherKit in both our main app and widget, relying entirely on Apple’s framework for authentication and token management.
We do not generate or inject our own JWT tokens; all token handling is managed by WeatherKit.
We have implemented a debug menu with the following actions:
Clear WeatherKit JWT tokens from the keychain
Clear all related UserDefaults key
Clear all app group data and all UserDefaults.
Perform a “nuclear” cache clear (removes all app data, keychain, and cached files).
We log all WeatherKit fetch attempts and failures, including authentication errors, both in the app and widget and get nothing but code 2.
We have attempted all of the above steps, but continue to experience issues with WeatherKit JWT authentication
We would appreciate any guidance or insight into what else could be causing persistent WeatherKit JWT/authentication issues, or if there are any additional steps we should try.
P.S. - Tested and experiencing the same issues on an iPhone 15 Pro Max and iPhone 15
The Pro Max is on the iOS 26 Beta // and the 15 is on the latest iOS 18
Subject: iOS Fails to Fetch AASA File for Internationalized Domain Names (IDN) in Unicode or Punycode Format
Dear Apple Developer Relations Team And Community Members,
We are reporting a critical bug in the iOS Associated Domains feature that prevents Universal Links from working for apps using Internationalized Domain Names (IDN).
Problem Description:
The iOS operating system does not attempt to download the apple-app-site-association (AASA) file for domains containing non-ASCII characters (e.g., diacritics, Cyrillic).
This failure occurs regardless of whether the domain is specified in the app's entitlements in its human-readable Unicode format (e.g., montréal.ca) or its encoded Punycode format (e.g., xn--montral-fya.ca, xn--e1afka0abm4b.xn--p1ai).
Without fetching and validating this file, Universal Links are not activated, and the system fails to establish a connection between the website and our app.
Steps to Reproduce:
Create an app with the Associated Domains entitlement enabled.
Add an IDN to the entitlement. We tested both formats:
Format A (Unicode): applinks://montréal.ca
Format B (Punycode): applinks://xn--montral-fya.ca
Host a valid AASA file on our server at the correct, accessible well-known URLs for both domain representations:
For montréal.ca: https://montréal.ca/.well-known/apple-app-site-association and https://xn--montral-fya.ca/.well-known/apple-app-site-association
Install the app on a device running the latest iOS version.
Monitor network traffic using a tool like Charles Proxy.
Observed Result:
No HTTP GET request is made to any of the AASA URLs for the domains montréal.ca (in either Unicode or Punycode format) upon app installation. The system does not initiate the domain validation process. In contrast, for a standard ASCII domain (e.g., applinks://example.com), the AASA fetch is triggered immediately and is observed in the network log.
Expected Result:
iOS should correctly resolve the Internationalized Domain Name (whether specified in Unicode or Punycode format in the entitlement) and perform an HTTP GET request to fetch the AASA file from the /.well-known path, identical to its behavior for ASCII domains.
Evidence & Configuration:
Our server is configured correctly: SSL certificates are valid, the AASA file is served with the correct application/json MIME type, and is directly accessible via a browser or curl.
The AASA file's syntax has been validated and is correct.
The issue is reproducible on the latest versions of iOS.
Impact:
This bug blocks a core platform feature for millions of users in regions that use non-Latin scripts (e.g., France, Russia, China, Arab states). It makes it impossible to use Universal Links with our primary domains, severely degrading the user experience and forcing us to seek suboptimal workarounds like registering separate ASCII domains.
Request:
We kindly request that you investigate and log this issue as a bug in iOS and forward it to the appropriate engineering team for a fix in an upcoming update. We are prepared to provide any additional information, demo projects, or server access to assist in diagnostics.
Thank you for your attention to this serious matter.
We have a subscription WeatherKit app which has been on the App Store since December 2023.
I am getting intermittent JWT auth failures on customer devices. In the great majority of cases, the request succeeds, but sometimes it fails, and sometimes it fails and never recovers. I’m working with a customer right now who is unable to get any weather data at all, and the logs he sends me show
WeatherDaemon.WDSJWTAuthenticatorServiceListener.Errors error 2
The app uses the WeatherKit SDK (we are not using the REST API directly). We know we have the project setup as it has been working since launch, and I can verify weatherkit using
security cms -D -i embedded.mobileprovision
It it not a problem with the specific query, since I can get data for the dates and locations they are requesting. I can’t replicate the problem on my test devices.
In case there is a rate limit issue: this app is a bit unusual and downloads an unusual amount of data at once using multiple queries in parallel using a TaskGroup. When the user creates a location, the app downloads a 10 day block of weather (7 days in the past + 3 day forecast) using
WeatherService.shared.weather(
for: location,
including: WeatherQuery.daily(
startDate: startDate,
endDate: endDate
),
WeatherQuery.hourly(
startDate: startDate,
endDate: endDate
)
)
It also downloads about 2 months of daily precipitation data using multiple parallel calls to dailySummary in 10 day blocks:
WeatherService.shared.dailySummary(
for: location,
forDaysIn: DateInterval(start: startDate, end: endDate),
including: .precipitation
)
In almost every case, including on my test devices, this works. But some users get WeatherDaemon.WDSJWTAuthenticatorServiceListener.Errors error 2 on every request.
The two users yesterday that had this problem were both on iOS 18.5 for what that's worth, though the app supports 17.2+
Is anyone else seeing this? And can anyone suggest anything else to explore? It's obviously a terrible experience for customers who pay for the service and are unable to get any data.
I did submit this info to Apple as FB18276275