Hi, You're here because you've had issues with your implementation of In-App Provisioning Extensions for Apple Pay In-App Provisioning or In-App Verification. To prevent sending sensitive credentials in plain text, create a new report in Feedback Assistant to share the details requested below with the appropriate log profiles installed. Gathering Required Information for Troubleshooting Apple Pay In-App Provisioning or In-App Verification Issues While troubleshooting Apple Pay In-App Provisioning or In-App Verification, it is essential that the issuer is able to collect logs on their device and check those logs for error message. This is also essential when reporting issues to Apple. To gather the required data for your own debugging as well as reporting issues, please perform the following steps on the test device: Install the Apple Pay and Wallet profiles on your iOS or watchOS device. If the issue occurs on Mac, continue to Step 2. Reproduce the issue and make a note of the timestamp when the issue occurred, while optionally capturing screenshots or video. Gather a sysdiagnose on the same iOS or watchOS device, or on macOS. Create a Feedback Assistant report with the following information: The bundle IDs App bundle ID Non-UI app extension bundle ID (if applicable) UI app extension bundle ID (if applicable) The serial number of the device. For iOS and watchOS: Open Settings > General > About > Serial Number (tap and hold to copy). For macOS: Open the Apple () menu > About This Mac > Serial Number. The SEID (Secure Element Identifier) of the device, represented as a HEX encoded string. For iOS and watchOS: Open Settings > General > About > SEID (tap and hold to copy). For macOS: Open the Apple () menu > About This Mac > System Report > NVMExpress > Serial Number. The sysdiagnose gathered after reproducing the issue. The timestamp (including timezone) of when the issue was reproduced. The type of provisioning failure (e.g., error at Terms & Conditions, error when adding a card, etc.) The issuer/network/country of the provisioned card (e.g., Mastercard – US) Last 4 digits of the FPAN Last 4 digits of the DPAN (if available) Was this test initiated from the Issuer App? (e.g., yes or no) The type of environment (e.g., sandbox or production) Screenshots or videos of errors and unexpected behaviors (optional). Important: From the logs gathered above, you should be able to determine the cause of the failure from PassbookUIService, PassKit or PassKitCore, and by filtering for your SEID or bundle ID of your app or app extensions in the Console app. Submitting your feedback Before you submit to Feedback Assistant, please confirm the requested information above is included in your feedback. Failure to provide the requested information will only delay my investigation into the reported issue within your Apple Pay client. After your submission to Feedback Assistant is complete, please respond in your existing Developer Forums post with the Feedback ID. Once received, I can begin my investigation and determine if this issue is caused by an error within your client, a configuration issue within your developer account, or an underlying system bug. Cheers, Paris X Pinkney |  WWDR | DTS Engineer

Hi, To ensure the issue is not caused by an error within your app or web service request, please review the Apple Pay Merchant Integration Guide. Additionally, please review the following technotes on Apple Pay: TN3173: Troubleshooting issues with your Apple Pay merchant identifier configuration TN3174: Diagnosing issues with the Apple Pay payment sheet on your website TN3175: Diagnosing issues with displaying the Apple Pay button on your website TN3176: Troubleshooting Apple Pay payment processing issues If the resources above don’t help identify the cause of the error, please provide more information about your app or web services to get started. To prevent sending sensitive credentials in plain text, create a report in Feedback Assistant to share the details requested below. Additionally, if the error is something we need to investigate further, the appropriate engineering teams also have access to the same information and can communicate with you directly within Feedback Assistant for more information, as needed. Please follow the instructions below to submit your report. For issues occurring with your native app or web service, perform the following steps: Install the Apple Pay profile on your iOS or watchOS device. If the issue occurs on Mac, continue to Step 2. Reproduce the issue and make a note of the timestamp when the issue occurred, while optionally capturing screenshots or video. Gather a sysdiagnose on the same iOS or watchOS device, or on macOS. Create a Feedback Assistant report with the following information: The serial number of the device. For iOS and watchOS: Open Settings > General > About > Serial Number (tap and hold to copy). For macOS: Open the Apple () menu > About This Mac > Serial Number. The SEID (Secure Element Identifier) of the device, represented as a HEX encoded string. For iOS and watchOS: open Settings > General > About > SEID (tap and hold to copy). For macOS: Open the Apple () menu > About This Mac > System Report > NVMExpress > Serial Number. The sysdiagnose gathered after reproducing the issue. The timestamp of when the issue was reproduced. Screenshots or videos of errors and unexpected behaviors (optional). Important: From the logs gathered above, you should be able to determine the cause of the failure from PassbookUIService, PassKit or PassKitCore, and by filtering for your SEID or merchant domain in the Safari Web Inspector. See Inspecting Safari on macOS to learn more. Submitting your feedback Before you submit to Feedback Assistant, please confirm the requested information above is included in your feedback. Failure to provide the requested information will only delay my investigation into the reported issue within your Apple Pay website. After your submission to Feedback Assistant is complete, please respond in your existing Developer Forums post with the Feedback ID. Once received, I can begin my investigation and determine if this issue is caused by an error within your web implementation, a configuration issue within your developer account, or an underlying system bug. Cheers, Paris X Pinkney |  WWDR | DTS Engineer

iOS 16 and earlier On iOS 16 and earlier, Apple Pay on the Web required Safari—and all interactions with the Apple Pay API to come from the parent/top level page. In order to facilitate the Apple Pay button in an HTML inline frame (iframe), there will need to be cross frame communication between the child and parent pages. Cross frame communication should be secure and robust, therefore the use of postMessage for this purpose is recommended. The expectation is for all communication with Apple Pay to occur from the parent page, so the iframe must relay all Apple Pay related events to the parent to handle. Some examples: Apple Pay availability: The parent calls applePayCapabilities, then sends the message of the response to the iframe, which then uses the value to toggle the visibility of the Apple Pay button. Apple Pay session: The iframe receives an onclick() event when the Apple Pay button is clicked and sends the message to the parent (providing details about the transaction). The parent create the payment request to obtain the session validation URL, and eventually receive session credentials and invokes completeMerchantValidation() to prevent the payment sheet. After the payment is authorized by the Payment Service Provider (PSP), the parent either: Redirects the parent page to a payment success page; or Sends a message to the iframe to complete the transaction flow itself. iOS 17 and later On IOS 17 and later, the iframe HTML element should include the allow="payment" attribute, which should facilitate the cross frame communications instead of needing a dedicated JavaScript library. This means all of the Apple Pay code/calls can reside in the iframe page—which is typically a hosted page from a Payment Service Provider (PSP), all the parent page—typically a merchant—has to do is add the attribute mentioned above to the iframe element. Important: Regardless of the iOS version, the PSP/merchant always needs to make sure the parent page domain is the one registered in the Developer portal, and used in the request to generate a merchant session via ApplePaySession. Cheers, Paris X Pinkney |  WWDR | DTS Engineer

你好，我们6月1日收到比较多的韩国用户反馈购买我们的内购以后，系统会在稍后的几分钟再次多次从用户的卡里扣出相应的款项，但是我们没有办法第一时间反馈给你们，导致很多用户流失，请问我们怎么才能第一时间联系到你们，还有我们怎么才能第一时间知道是你们的系统是否某个功能出了问题，是否也有相应的论坛我们可以第一时间看到你们相关问题的报道，这样我们排查问题就没那么辛苦，感谢

We are facing an issue with Apple Pay address details while customers are placing orders on our production site. By default, the following values are being passed during checkout: First Name: ApplePay Last Name: Express Address: ApplePay Street When we manually enter these same details, our validation correctly prevents the order from being placed and displays an appropriate error message. However, on our production site, real customers are still able to successfully place orders with these exact details. Could you please help us understand: How these orders are being allowed to proceed despite the validation? Is this behaviour expected from Apple Pay ? How can we prevent orders from being placed with such placeholder address details? Please let us know if you need any additional information from our side. We have also attached an image showing the address details and the corresponding order number for reference. Thanks in advance for your support.

Two subscriptions, Plus and Max, are under the same subscription group, with Max having a higher tier than Plus. Promotional Offers for Max are configured in Apple Store Connect. When a user subscribes to Plus and then upgrades to Max using Promotional Offers, they are prompted with "Upgrade upon expiration" (Figure 1); if they don't use Promotional Offers, they are prompted to "Upgrade immediately" (Figure 2). Question 1: What is the situation with the "upgrade upon expiration" message in Figure 1? Is upgrading using Promotional Offers special? I couldn't find any relevant explanation in Apple's technical documentation. Question 2: Figure 1 shows an "upgrade upon expiration," but after subscribing, the webhook still shows the subscription start time as the current time, meaning the upgrade hasn't started immediately. Is the message incorrect?

For the pushToken sent by APNS to register a wallet pass for update notifications, is there a max length or size that APNS will send? I save the token in my database and have it defined as varchar(256), but I have had some instances where the pushToken is larger than that. I'd like to know if there's an absolute max size that APNS will send. Then I'll know if I should reject requests with tokens larger than what's expected, and/or if I need to make the token size larger in the database.

Hi, I am the developer of this app and I was shared this receipt which strangely does not list my name as the merchant but instead says "The flow network" as you can see below: What is going on?

Hi, we are trying to verify our domain and we uploaded the file to our domain {DOMAIN}/.well-known/apple-developer-merchantid-domain-association.txt and we can access it. But when we want verify the domain in your platform we can't do it and you see the message "Domain verification failed". How can we verified or if we need change something in our side to verify it? thanks!

Hello, we are trying to extend the dates of verified domains following the docs of https://developer.apple.com/documentation/applepayontheweb/maintaining-your-environment#Renew-Your-Domain-Verification and configured the server following https://developer.apple.com/documentation/ApplePayontheWeb/setting-up-your-server we've download the apple-developer-merchantid-domain-association.txt and update them on their respective locations, click 'ok' button and we get redirected to the main page of the merchant certificate, but the expiration dates have not been extended, we can see on our web crawler that Apple Requested the file and it return a 200. No popup errors are shown, no console developer error we only get redirected to the merchant certificate information page.

I have a question regarding the file apple-developer-merchantid-domain-association.txt. I understand that this file is used during API access for Apple Pay Web payments. However, is it necessary for our company to access this file during the payment process? Also, this domain validation file is expected to be placed in the publicly accessible “.well-known” folder on our web server. Is it acceptable for this file to remain readable by third parties on the Internet, including Apple’s servers, without posing any security risks? Since this file is generated during domain registration on the Apple Developer site and is unique to our domain, we believe there should be no security concerns even if accessed by third parties. However, are there any specific security requirements for this domain validation file? Please note that the domain validation has already been successfully completed. We appreciate your time and look forward to your guidance. Best regards,

In the docs, I see a button type with label "Pay With [apple logo]. https://developer.apple.com/design/human-interface-guidelines/apple-pay Although I don't see this type as an option here: https://developer.apple.com/documentation/PassKit/PKPaymentButtonType Wondering if I'm looking in the right place and if this button type is still available?

Hello All - I'm attempting to enable my companies app to add credit card to Apple Wallet. Part of our app enables customers to generate new virtual cards on demand and I'm attempting to enable the ability to add these cards to the Apple Wallet. Everything seems to be working all the way to the final stage of the process where I get a PKPassKitErrorDomain systemCancelled and I can't seem to find any clues as to why the system is canceling. For context - I have the com.apple.developer.payment-pass-provisioning entitlement. I have both the Wallet and In-App Provisioning capabilities enabled in the App. I have defined a PKAddPaymentPassViewControllerDelegate class that implements both the generateRequest and didFinishAdding methods. I'm leveraging PKAddPaymentPassViewController in SwiftUI by using a UIViewControllerRepresentable implementing class that returns the view controller properly when makeUIViewController is called. I build a PKAddPaymentPassRequest object and ensure that it is properly filled with encryptedPassData, activationData, and ephemeralPublicKey. As a user I'm able to go to the virtual card view, open the instance of PKAddPaymentPassViewController, select the destination for the card, see the Add Card information. I get to the point where the view tells me it's contacting the card issuer and then I get an error message "Could Not Add Card - Try again later or contact your card issuer for more information" with a "Set Up Later" button. I then get the system canceled error. I should mention that I'm able to add these virtual cards manually via the Apple Wallet. The process works similarly but requires me to provided an OTP to conclude the process. This flow works and I have active cards in my wallet. I'm having a very hard time figuring out how to try and debug this issue further. The only error that the system returns is the system canceled notice. Any insight into where I might be missing something or how to debug the issue further would be greatly appreciated. Any thought on how I could debug this further would also be greatly appreciated. Thanks in advance - AYAL

So I'm wondering if Apple makes commission on those payments since they're made in the app. For example a user may pay another user to clean their car. This will be handled with Stripe Connect and their balance, payment history, etc will be displayed in the app. Does Apple charge commission on that? The section the app review guidelines that I'm refrencing is below, but I'm still a little confused. 3.1.3(e) Goods and Services Outside of the App: If your app enables people to purchase physical goods or services that will be consumed outside of the app, you must use purchase methods other than in-app purchase to collect those payments, such as Apple Pay or traditional credit card entry.

We are an acquirer/payment provider offering Apple Pay. Our merchants use our hosted checkout to accept payments. After a user pays with Apple Pay on our checkout, the Wallet transaction record shows our checkout domain as the payee. We would like it to display the merchant’s brand/name so users can recognize or contact the merchant. Is there any parameter or configuration that controls what Wallet shows as the payee? For example, can this be set via a specific field/parameter, or is it strictly derived from the Merchant ID’s display name (or other Apple Pay configuration)? What is the correct approach for a PSP/acquirer to have the merchant’s brand shown in Wallet transaction record? Additional detail: The field in question is the merchant/payee name shown in the Apple Wallet receipt—directly under the transaction amount at the top of the receipt, and again beneath the “Total” line.

Hello, We are implementing Apple Wallet extensions (PKIssuerProvisioningExtensionHandler). While our UI extension works as expected, our Non-UI extension is unable to detect payment passes provisioned by our app. Specifically, PKPassLibrary().passes(of: .secureElement) returns an empty array when called from the Non-UI extension, even though the same call correctly returns the passes when executed from the Main iOS App. Our Payment Network Operator has confirmed that our extension bundle identifiers are correctly registered in the metadata on their side. They suggested that the Wallet Extensions entitlement (com.apple.developer.payment-pass-provisioning) may require additional backend enablement for these specific Extension App IDs. Is there a known reason why PKPassLibrary would behave differently in the Non-UI extension vs the Main App? Beyond the standard entitlement request, is there a specific process to "activate" these IDs for extension visibility? Does anyone have guidance on reaching the appropriate team for backend entitlement activation issues? Any insights would be greatly appreciated.

We have finished integrating Apple Pay in our app and our payment processor is requiring us to send the 3dSecure version used for apple pay (2.1,2.2,2.3,etc.). I believe this only applies to mastercard but would appreciate if anyone has run into something similar and what you specified. I have not been able to find anything in Apple's documentation specifying the version that is used.

I am working on implementing merchant token notifications. When calling this endpoint https://developer.apple.com/documentation/merchanttokennotificationservices/merchant-token-event-retrieval, the result contains a CardMetadata object with an expirationDate field (see https://developer.apple.com/documentation/merchanttokennotificationservices/cardmetadata). What is the format of this field? The spec only mentions that it has a maximum length of 8 characters.

Hello -- We're preparing to roll out Apple Pay on website in the next week but encountered some issues during testing. While we successfully processed transactions using a VISA card, we ran into errors when testing with other card brands. Has anyone come across this issue before?

Recently, we completed a merger with our parent company. We are currently integrated with Apple Pay in accordance with the “Apple Pay Payment Processing on the Web” guidelines. Due to the change in the legal entity, we proceeded with the account migration process as outlined below: Creation of a new Apple Developer account and a new Apple Pay Identifier Removal of the Merchant Domain (dc2-web.happy.co.kr) from the existing Identifier Registration of the Merchant Domain (dc2-web.happy.co.kr) under the new Identifier Using the Merchant Domain registered under the new Identifier and the Apple Pay Merchant Identity Certificate issued from the new Identifier, we attempted to obtain an Apple Pay session by sending requests to the following endpoint: https://apple-pay-gateway.apple.com/paymentservices/startSession However, we are intermittently receiving failure responses with an HTTP 400 status code. With regard to these intermittent failures, we would like to inquire whether there is any propagation delay on Apple’s servers when an Apple Pay Identifier is removed and re-registered under a new account, or if there could be any other possible causes for this behavior. We would appreciate your guidance on this matter.

Hello, On my website, I have a button to make a payment via Apple Pay. When I click on it, the Touch ID window opens correctly. However, when I place my finger on the Touch ID, I get a payment error. This issue only occurs in production mode. In sandbox mode, everything works perfectly. Here is a log file : log.txt Thank you in advance for your help.

We have been informed by a third-party subscription tracking service(Adjust) that, due to the following specification of App Store Connect, it is not possible to connect an STG app (a non-published testing app) with their server: Specification: Since Apple’s API only allows access for apps that are already published, it is not possible to enable subscription tracking for iOS apps that are not yet published. Could you please confirm if our understanding of this specification is correct? Additionally, is there any method or recommended approach to verify subscription tracking behavior with an STG (non-published) app before the app is released? Thank you very much for your support.

Hi, we are setting up Apple Pay on our website which sells only digital goods. We don't collect a shipping address because we aren't shipping anything. We want to use the user's billing address in order to show them the total amount (including sales tax) before they authorize the purchase. However, it seems that the billing address isn't always provided by Apple Pay before the payment is authorized. With Apple Pay, what is the recommended way of acquiring the user's billing address before they authorize the purchase? -- More details about our setup: We are using the Apple Pay JS API. In createPaymentRequest, we specify requiredBillingContactFields: ['postalAddress'], but per the docs, the address is provided after the user authorizes the transaction. That is too late for us because we want to show the sales tax before the user authorizes the purchase. We have attempted to work around this by getting the billing contact details in session.onpaymentmethodselected. For example: session.onpaymentmethodselected = function (event) { const billingContact = event.paymentMethod.billingContact; // Sometimes `billingContact` exists, but other times it does not } This doc states: Before the user authorizes the transaction, you receive redacted billing contact information in a callback event. The redacted information includes only the necessary data for completing transaction tasks, such as calculating taxes or shipping costs. But in practice, we've observed that sometimes no billing contact information is provided. When a user switches from one card to another, we seem to never get the billing contact associated with the newly selected card. Is there something we're missing?