Notarization submissions stuck "In Progress" for hours — requesting investigation

Question

user1290gg OP

Created 1d

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Hi,

I have two notarization submissions that have been stuck in "In Progress" status for several hours with no resolution.

Submission IDs:

2158329b-8beb-400b-aa80-f8c2a5f30106 (submitted ~9 hours ago)
73174908-3ed9-4a85-afe0-a3c3b0722a61 (submitted ~3 hours ago)

Both submissions show "In Progress" indefinitely and no log is available for either. The notarytool --wait --timeout 30m timed out on the second submission with exit code 124.

The app is signed with a valid Developer ID Application certificate, all binaries including frameworks and dylibs are individually signed with --options runtime and --timestamp. A previous submission returned valid on disk / satisfies its Designated Requirement via spctl --assess.

Could you please investigate whether these submissions are stuck on your end, and advise on next steps?

Thank you.

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Answer 1

DTS Engineer OP

Apple

1d

You can expect that most uploads will be notarised quickly. Occasionally, some uploads are held for in-depth analysis and may take longer to complete. As you notarise your apps, the system will learn how to recognise them, and you should see fewer delays.

For lots of additional info about notarisation, see Notarisation Resources. Specifically, it links to a Q&A with the notary service team that’s quite instructive.

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